Norchem
  • Chicago, IL, USA
  • Salary
  • Full Time

Medical, Dental, Life, 401(k), Vacation Accrual


Norchem Corporation specializes in the development, manufacturing, and implementation of wash aisle chemical technologies for the textile care industry. We are seeking an individual with a technical aptitude for troubleshooting industrial washing machinery who has a passion for customer service, account management, and troubleshooting skills. This individual will service our growing customer base in specified regions. 

Essential Responsibilities: 

  • Perform monthly service calls, product ordering, and technical problem-solving tasks
  • Program wash formulas and titrate wash chemistry
  • Conduct quality and production audits with customer staff
  • Perform chemical delivery system startups and conduct training of customer personnel
  • Manage on-site installation, repairs, and preventive maintenance of automated chemical delivery systems 
  • Maintain the highest level of customer satisfaction by being thorough in your service visits and delivering consistent quality results from our solutions
  • Produce timely and detailed service reports and expense reports
  • Work with engineering team and share information across the organization
  • Act as the point of contact for all assigned customer's in a respective territory
  • Create Leads and build relationships with prospects to identify sales opportunities through customer network
  • Complete a training program that includes job shadowing, structured field activities, and classroom style training
  • Travel to existing and prospective accounts within territory scope
  • On-call coverage will include occasional weekends, holidays and night shifts

Prerequisite Skills: 

  • Commercial laundry equipment and chemical dispensing pumps expertise preferred
  • Understand regulatory and plumbing requirements in the areas that affect our laundry program
  • Proficient in laptop and tablet technology to include but not limited to Word, Excel, PowerPoint
  • Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively and execute tasks with minimum supervision.
  • Ability to remain focused and productive with tasks that may be repetitive
  • Strong attention to detail and accuracy
  • Takes ownership of issues or questions, will recognize when to address the appropriate supervisors, and promptly follow up accordingly to the customer.
  • Ability to maintain a high level of confidentiality by handling sensitive and private customer information
  • Embraces change and is flexible to the needs of the business and team
  • Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast-paced, team-based environment.
  • Must be willing to assist teammates and build strong relationships to achieve company and department goals
  • Must have a valid driver's license

Experience 

  • Proven customer service history: 3-year minimum in sales and technical service of commercial production facilities preferred
  • Associates degree or similar in Technical and/or Mechanical, electromechanical with machine repair experience preferred
  • Military background a plus

 

Benefits in Addition to Annual Compensation Include

  • Medical 
  • Dental
  • Life
  • 401(k) Plans 
  • Vacation Accrual
Norchem
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